Shipping policy
Free worldwide shipping
We ship FrostVault to almost every country in the world, free of charge, with tracking.
Delivery times
- Processing: 1–3 business days
- Delivery: usually 7–15 business days after dispatch, depending on your country
As soon as your order ships, we email you a tracking number. You can follow it on our Track Your Order page.
Customs and duties
Some countries charge import duties or taxes. These are set by your local customs office and are the customer's responsibility.
Lost or delayed packages
If your tracking hasn't updated for more than 10 business days, contact us and we'll look into it. Orders with Shipping Protection are reshipped free if lost, damaged or stolen in transit.
Christmas orders
For delivery before Christmas, we recommend ordering by early December.
